Head of Customer Service (Mail Order)
Location: Ballinluig, Pitlochry
Salary: £40,000 – £55,000 DOE
Situated just off the A9 in majestic Highland Perthshire, my client is Scotland’s most celebrated department store. Celebrating their 30th anniversary, they continue to expand and innovate, offering huge scope for career growth, job security and consistent hours of work all year round. A big company but on an intimate scale, they notice ability and hard work, recognising and rewarding loyal service. Their diverse customer base is reflected in our workplace, which is friendly and welcoming to all.
Role overview
Are you a leader with a passion for gold standard customer service?
This is an incredible opportunity to lead their fastest growing area of the business and lead a high-performing team (50) during a period of international and domestic growth. They are rapidly scaling their e-commerce and mail-order operations and need a Head of Customer Service who can balance their deep-rooted commitment to human connection with the power of modern technology. (AI)
While they are expanding globally, their core philosophy remains unchanged: we believe in real conversations. As their customer service leader, you will ensure that as they adopt new technologies to enhance their efficiency, they never lose the unique personality and “human touch” that defines their brand.
The Role
- Lead with Personality: Champion their unique brand voice across all customer touch points.
- International Growth: Oversee the service strategy as they scale our presence in the UK and beyond.
- Innovate & Implement: Leverage new technologies to streamline operations without sacrificing the personalized service their customers love.
- Empower the Team: Manage, mentor, and inspire a dedicated team to deliver consistent excellence.
About You:
- Proven Leadership: You have a track record of managing customer service teams within a fast-paced e-commerce or retail environment.
- Strategic & Tech-Savvy: You understand how to integrate digital tools to support—not replace—human interaction.
- Passionately Personal: You are obsessed with delivering “gold standard” service and believe that the best customer experiences are built on real relationships.
- Growth Mindset: You thrive in an environment of rapid change and long-term expansion.
Temporary accommodation available with the role if required.
Please email your cv to michelle@stangaterecruit.co.uk